At MRL, we are highly concerned about Quality of Service (QOS), Quality of Products(QOP), and Business Continuity. These elements greatly impact upon our Clients’ Total Cost of Ownership(TCO), Profitability and Sustainability.
Based upon our experience, we adopt the following measures and combinations in delivering optimal solutions for our Clients:
TOTAL QUALITY MANAGEMENT
MRL Quality Management flows from Client Work-Orders through our Procurement Workflow to our Delivery Feedback We have incorporated the following elements to assure quality and consistency:;
- Lean Six Sigma;
- Grueling Product Research & Selection Process
- Project Management Procurement Methodology
- Stringent HSE;
- Subscription to Relevant Professional Associations
- Continuous Training and Retraining;
- Warranty Service Management System;
- Direct Visitation to Suppliers Factories and Work Sites.
We believe quality will always translate to profitability, for us and our clients alike.
GOVERNANCE & CONTINUITY
With full awareness of peculiar vulnerabilities within our operating environment, we have shored up our governance and disaster recovery capacities through a number of measures:
- Well documented Disaster Recovery Processes;
- Stringent HSE;
- Off-Site Database Backup Assets;
- Alliance and Networking with Public Safety and Protection Authorities;
- Periodic Drills and Retraining.
Clients and Prospects who have additional or special quality concerns are welcome to our customization process!
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