Frequently Asked Questions
For your convenience, we have broken the session into two parts: Operational and Administrative Questions. Kindly click on the links to go directly to your preferred section.
Moonstone Resources Limited will keep updating the content of these FAQs, so we encourage all visitors to use the “comments” form down below to contribute questions based on their individual needs and situations. We assure you that such will be reflected in future versions.
These are just some of the most common questions we get asked. For anything else, please contact us – we would be delighted to help.
A: MRL offers full range of merchandising – Sourcing, Supplying, Stocking and Supporting
A: We support a number of Brands including but not limited to FESTO, GRUNDFOS, ASCO NUMATIC, REGINAchain, ALLEN BRADELY, KSB, ABB, KEYSTONE, BRAY, LappKabel, SEW EURODRIVE, REXNORD, RENOLD, SIEMENS, SCHNEIDER, PENTAIRSUDMO, DANFOSS, REXROTH, etc.
A: For L.P.O (Shelf items), we deliver within 24 hours, nationwide; For P.Os (International Procurement), we deliver starting from 48 hours; For Projects (Turnkey & OEMs), we deliver as per agreed timelines. Each cycle becomes effective upon financial activation.
A: Moonstone Resources Limited operates all normal routes – Air, Sea, Road, Rail, Post. We also go to extra length and even unusual means.
A: We stock fast-moving spares, client-holding items, current project spares, ‘wasting’ replacement parts, etc.
A: Through painstaking OEM selection, Brand Tradition, Adaptation of Clients’ QMS, Feedback & Support System. This is in addition to our own internal control and industrial regulations by SON.
A: We provide admin services between 0800 and 1530 hours Monday to Friday. However, our normal operations continue round the clock, while we deliver on projects as per agreed timelines.
A: Our principal office is at No 1 Adeola Ajayi St, Off M/M Int’nl Airport Road. We also operate from other locations. Most importantly, we are able to source globally and deliver throughout West Africa, using cutting edge resources.
A: Each member of our team is a key contact. Specifically, you may call Femi: 08068998061; Adeola: 08098683947 or our Office.
A: Some form of advanced payments are needed for new/first time clients, while some regular customers enjoy payment on account, based on their credit evaluation.
A: Our advance evaluation of suppliers based on their reputation eliminates a lot of hassles. We help our clients open-up communication at appropriate levels in reporting feedback and complaints, if any. We also run an online, real-time issues log; we are implementing a self-managed chat-room. We are also providing general advisory services and full logistics in support of warranty issues to all our clients.